Order & Delivery
    
	
  1. By accessing and/or using our Site, you agree to our terms of use, and our Privacy Policy (available on our Site). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.
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  2. Please ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
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  3. Please choose carefully and we recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Refunds are not normally provided where you have changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.
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  4. All weights and dimensions of Products described in the Website are approximate, and all images shown on the Website are for illustration purpose only. Photo colour may different from actual product due to the lighting during photo shooting and / or your monitor’s display.
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  5. Prices shown are in Australian dollars and include GST where applicable.
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  6. For order of “Out of Stock” items, you can click on the “Inquiry” button or email us at info@memh.com.au and let us know the quantity and any other items you would like to order in the message / email. We will check with our suppliers and email you the delivery lead time. You don’t need to pay when just inquiring a product.
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  7. If you want to enquire about items that are not on our Website, you can click on the “Contact Us”“button or email us at info@memh.com.au and let us know what you want. We will check with our suppliers and come back to you with price and delivery lead time.
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  8. Standard delivery is free to addresses in Australia. We will not deliver Goods to PO Box or Parcel Locker addresses.
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  9. We aim to dispatch your order in 1-2 business days from Sydney. Estimated standard delivery times after dispatch are listed below:


Metropolitan Areas: Sydney                                   1-2 Business Days after dispatch


NSW Country Areas                                                3-4 Business Days after dispatch


Metropolitan: Brisbane, Melbourne Canberra          2-3 Business Days after dispatch


Metropolitan: Adelaide, Hobart                               2-4 Business Days after dispatch


Metropolitan: Hobart, Darwin, Perth                        3-6 Business Days after dispatch


Other Country Areas                                               5-13 Business Days after dispatch


Note:

The above times can vary, especially during peak times. So please allow for delivery times when ordering Goods that are required for a gift or a specific date.
    
	
  1. Express shipping in Australia will be charged at $7 per 3kg. This amount will be calculated prior to finalising your order. Orders placed and paid before 1 pm AEDST will usually arrive within 1 to 2 business days of the order being shipped provided that your delivery address is within the Express Post Network of Australia Post. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won’t be covered by their Next Day Guarantee.
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  2. International delivery zones and time frame are listed below:


Zone 1: New Zealand                                                                                             4-6 Business Days after dispatch


New Zealand




Zone 2: North America, Western Europe, Asia and the Pacific                               6-13 Business Days after dispatch


American Samoa; Austria; Bangladesh; Belgium; Bhutan; Brunei Darussalam; Cambodia; Canada; China, People’s Republic of; Cocos (Keeling) Islands; Cook Islands; Denmark, Fiji; Finland; France; French Polynesia; Germany; Greece; Guam; Guernsey; Hong Kong; Iceland; India; Indonesia; Ireland; Isle of Man; Italy; Japan; Jersey; Kazakhstan; Kiribati; Korea, Republic of (South K.); Lao, People’s; Democratic Rep; Luxembourg; Macau; Malaysia; Maldives; Micronesia; Mongolia; Myanmar; Nauru, Republic of; Nepal; Netherlands; New Caledonia; Niue; Norfolk Island; Northern Mariana Islands; Norway; Pakistan; Palau, Republic of; Papua New Guinea; Philippines, Republic of the; Portugal; Samoa; Singapore; Solomon Islands; Spain; Sri Lanka; Sweden; Switzerland; Taiwan; Thailand; Timor-Leste (East Timor); Tonga; Tuvalu; United Kingdom; United States of America; Vanuatu; Vietnam.


 


Zone 3: Rest of the World                                                                                       10-15 Business Days after dispatch


Afghanistan; Aland Islands; Albania; Algeria; Andorra; Angola; Anguilla; Antarctica; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahamas; Bahrain; Barbados; Belarus; Belize; Benin; Bermuda; Bolivia; Bonaire, Sint Eustatius and Saba; Bosnia and Herzegovina; Botswana; Bouvet Island; Brazil; British Indian Ocean Territory; Bulgaria; Burkina Faso; Burundi; Cameroon; Cape Verde; Cayman Islands; Central African Republic; Chad; Chile; Christmas Island; Colombia; Comoros, Dem. Rep. of; Congo, Democratic Republic of; Congo, Rep of the; Costa Rica; Cote d’ Ivoire (Ivory Coast); Croatia; Curacao; Cyprus; Czech Republic; Djibouti; Dominica; Dominican Republic; Ecuador; Egypt; El Salvador; Eritrea; Estonia; Ethiopia; Falkland Islands; Faroe Islands; French Guiana; French Southern Territories; Gabon; Gambia; Georgia; Ghana; Gibraltar; Greenland; Grenada; Guadeloupe; Guinea, Republic of ; Guinea, Republic of Equatorial; Guinea-Bissau; Guyana; Haiti; Heard Island and McDonald Islands; Honduras; Hungary; Iraq; Israel; Jamaica; Jordan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Latvia; Lebanon; Lesotho; Liberia; Libya; Liechtenstein; Lithuania; Macedonia, Republic of; Madagascar; Malawi; Mali; Malta; Marshall Islands; Martinique; Mauritania; Mauritius; Mayotte; Mexico; Moldova, Republic of; Monaco; Montenegro; Montserrat; Morocco; Mozambique; Namibia; Nicaragua; Niger; Nigeria; Oman; Palestine, State of; Panama, Republic of; Paraguay; Peru; Pitcairn; Poland; Puerto Rico; Qatar; Reunion; Romania; Russian Federation; Rwanda; Saint Barthelemy; Saint Helena, Ascension and Tristan da Cunha; Saint Kitts and Nevis; Saint Lucia; Saint Martin (French part); Saint Pierre and Miquelon; Saint Vincent and the Grenadines; San Marino; Sao Tome and Principe; Saudi Arabia; Senegal; Serbia, Republic of; Seychelles; Sierra Leone; Sint Maarten (Dutch part); Slovakia; Slovenia; Somalia; South Africa, Republic of ; South Georgia and the South Sandwich Islands; Sudan, South; Suriname; Svalbard and Jan Mayen; Swaziland; Tajikistan; Tanzania; Togo; Tokelau; Trinidad and Tobago; Tunisia; Turkey; Turkmenistan; Turks and Caicos Islands; Uganda; Ukraine; United Arab Emirates; United States Minor Outlying Islands; Uruguay; Uzbekistan; Vatican City State (Holy See); Venezuela; Virgin Islands (British); Virgin Islands (U.S); Wallis and Futuna; Western Sahara; Yemen; Zambia; Zimbabwe.


Note:

No shipments can be sent to countries currently under UN Embargo.
    
	
  1. If you have any query about the progress of your Order, please contact us at info@memh.com.au. Please quote your Order number as shown on the email confirmation.
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  2. You should check your Goods as soon as they are delivered to you in order to ensure that they are what you ordered; and they are not damaged or faulty. If this is not the case you should contact Memh by email at info@memh.com.au as soon as possible.
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  3. Your comments and suggestions are important to us and can help us to improve our products and services. Please send us your comments by clicking on the “Contact Us” button or by email to us at info@memh.com.au.
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